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Managing Business Process Flows, by Raví Anupindi, Sunil Chopra, Sudhakar D. Deshmukh, Jan A. Van Mieghem, Eitan Zemel, Jan Van Mie
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This unique and comprehensive book presents a unifying paradigm for understanding operations, based in the belief that a large part of operations management is the design and management of business processes. The overall objective of the book is to demonstrate how managers can control process structure and process drivers to achieve desired business process performance. This framework is applied to understand which levels managers have to control: cycle time, capacity, inventory, and quality. Providing a conceptual and logically rigorous approach, Managing Business Process Flows discusses the subject in three steps: model and understand the process and its flows; study causal relationships between process structure and certain performance metrics; and formulate implications for managerial actions by filtering out managerial levers ("process drivers") and their impact on process performance. The book also identifies managerial levers, and establishes a connection between operational and financial measurements. An essential resource for all management professionals, especially Management Consultants specializing in operations and supply chains, Managers and VPs overseeing supply chains, and Plant Managers. ÿ
- Sales Rank: #1910665 in Books
- Published on: 1999-02-12
- Original language: English
- Number of items: 1
- Dimensions: 10.00" h x .63" w x 8.00" l,
- Binding: Paperback
- 288 pages
From the Back Cover
This unique and comprehensive book presents a unifying paradigm for understanding operations, based in the belief that a large part of operations management is the design and management of business processes. The overall objective of the book is to demonstrate how managers can control process structure and process drivers to achieve desired business process performance. This framework is applied to understand which levels managers have to control: cycle time, capacity, inventory, and quality. Providing a conceptual and logically rigorous approach, Managing Business Process Flows discusses the subject in three steps: model and understand the process and its flows; study causal relationships between process structure and certain performance metrics; and formulate implications for managerial actions by filtering out managerial levers ("process drivers") and their impact on process performance. The book also identifies managerial levers, and establishes a connection between operational and financial measurements. An essential resource for all management professionals, especially Management Consultants specializing in operations and supply chains, Managers and VPs overseeing supply chains, and Plant Managers. ÿ
Most helpful customer reviews
14 of 15 people found the following review helpful.
A good introductory Operations Management book
By Serguei Netessine
I enjoyed teaching MBA core course using this book. It fits therequirements of the introductory Operations Management course, is easyto use ( and it is also relatively cheap ). Lots of explanatoryexamples.
8 of 8 people found the following review helpful.
Too Many Typos!!
By Tina B
This book had way too many typos and made easy concepts difficult to understand. If you are a professor reading this and thinking of using it for your class, please be prepared to have a list of corrections ready for your students for each chapter. It's very frustrating to do the problems and then find errors in the solutions in the back of the book. A decimal in the wrong place may not seem like a big deal for someone who already knows the material, but it really is a big deal for someone who is learning it for the first time.
5 of 5 people found the following review helpful.
A concise and useful text to study this aspect of Operations
By Craig Matteson
We used this book as one of the texts in the core Operations Management course I took as part of getting my MBA from the University of Michigan Business School. I think it is a good textbook. It has several virtues. It is concise, it develops its ideas as the book goes along, the chapter problems help the student think about the principles being developed, and it covers the topic pretty well for a one term introductory course.
There are also many helpful illustrations and examples. The book also includes a CD with some tools to help the student work some of the more complex problems. A companion website is also available.
The one problem a person wanting to simply dive into a specific topic would have comes from the book continually developing its ideas from the beginning to the end. The examples usually involve a fictional garage door manufacturing firm and if you haven't worked the earlier problems it can be difficult to have the data on hand to work the later examples or to even understand what they are talking about.
But in a classroom setting with a skilled and enthusiastic professor, as I had, this is a very useful book and I recommend it.
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